Refund Policy

Overview

This Refund Policy explains when and how you can get a refund for a purchase from Apollo Tech Studio ("Apollo Tech Studio", "we", "us"). It covers two kinds of purchases: digital products (our apps, web apps and subscriptions sold on apollotechstudio.com and its subdomains) and services (software development, audits, App Takeover and other work we do for clients).

Digital products and subscriptions: 14-day money-back guarantee

If you are not happy with one of our apps, web apps or subscriptions, you can ask for a full refund within 14 days of your first purchase or of the first payment of your subscription. No questions asked: you do not have to give a reason.

Subscription renewals

Subscriptions renew automatically at the end of each billing period until you cancel. If you were charged for a renewal and have not used the product since that renewal, you can ask for a full refund of that renewal within 14 days of the renewal charge. When a renewal is refunded, the subscription is cancelled.

Cancelling a subscription

You can cancel a subscription at any time, using the cancellation link in your purchase receipt or your account where available, or by emailing [email protected]. Cancelling stops all future renewals. You keep access until the end of the period you have already paid for, and you will not be charged again.

How to request a refund

Email [email protected], ideally from the address you used for the purchase, with the product name and the date of purchase or the order number from your receipt. If your order was processed by a reseller acting as merchant of record (shown as the seller on your receipt), you can also request the refund from them directly, using the link or contact details in your receipt. We may decline a refund only where there is clear evidence of fraud or abuse of this policy, such as repeated purchase-and-refund cycles.

How refunds are paid

Approved refunds are paid back to the original payment method. Depending on your bank or card issuer, the money usually reaches your account within 5–10 business days.

Your statutory rights

If you are a consumer in the European Union or the United Kingdom, you have a legal right to withdraw from an online purchase within 14 days without giving a reason. Our money-back guarantee applies in addition to that right, and nothing in this policy limits it or any other right you have under the consumer law of your country.

Services: development, audits and App Takeover

Services work (software development, audits, App Takeover and other client engagements) is governed by the individual contract or statement of work (SOW) agreed for that engagement. Where the contract sets refund terms, those terms apply. Unless the contract says otherwise, amounts prepaid for a milestone that has not started yet are refundable in full. Work that has already been delivered is not refundable. For a milestone that is already in progress, the contract sets out how the work done so far is settled.

Changes to this policy

This policy is effective from 30 September 2026 and was last updated on 30 September 2026. We may update it from time to time. Each purchase is covered by the version in force on the date it was made.

Contact

Questions about refunds can be sent to [email protected].

Website Terms of Use →